Does the Vendor Matter? – Smartphone and Mobile Security in a Threat Filled World

Recently I was asked to discuss the cybersecurity risks associated with smartphones and the possibility that those devices could be compromised and information stolen. As part of the conversation, an all too familiar story was told about an older gentleman who had been prompted through a fear-based social engineering phone call to go to the bank and withdraw a significant amount of money to avoid some fictitious financial penalty. What was a little more unique in this situation was the fact that the older gentlemen had also been prompted to download an app on his smartphone that had in turn given the attacker control of that device. Fortunately, an alert bank employee noticed something strange during the transaction as the older gentleman continued to receive directions from the attacker via his phone. The bank employee intervened and, after some effort, was able to power off the gentleman’s phone and get to the bottom of the scam.

Sadly, this is not a terribly unique situation. Creative and malicious vishing (voice phishing) attacks take place everyday, targeting young and old alike. What is a little more concerning is the evolution of malicious applications and the use of these applications to take remote control of a device during a social engineering attack, thus giving the attacker near complete control over the situation and ramping up the fear factor for the victim.

In the situation with the older gentleman at the bank, his problems did not end once the attack was discovered and his phone was powered off. At that point, his smartphone, a low cost, prepaid Android device, was compromised and unsafe to use. The bank employee rightly recommended he factory reset the device or replace it, but neither option was honestly viable for the victim. He lacked the technical skill to properly reset the device and he could not afford to simply throw it away and buy another one. Because it was a big box store purchased prepaid device, he could not walk into a wireless carrier store and ask for help. He was stuck.

In talking through this situation, several questions came to mind. First and foremost, what can we (the IT security and cybersecurity community) do to help? That question prompted others – are certain mobile devices safer than others in terms of their ability to prevent these types of social engineering and malicious device takeover attacks, is this issue age related or more widespread, and what tips and tricks can we provide to help mitigate these types of cyberattacks? I want to take a moment and work through some of these questions and see if I can provide some answers that will help keep people safer when dealing with these types of attacks.

Are certain mobile devices safer than others?

This is a very loaded question and feeds into the ever present and ongoing debate of Google Android versus Apple iOS. Let me begin by stating that I am not here to advocate for one manufacturer over another – both device families has some great security features and both device families have the potential for compromise by a cyber bad guy. I do want to talk about some features and specific design methodologies provided by each manufacturer that can impact a victim, both positively and negatively, in the scenario we are discussing – vishing and remote device takeover. Let’s look at some relevant statistics to better frame this conversation:

  • Apple iOS is the more prevalent mobile phone operating system in the U.S. at 53% to Google Android’s 46%. (Statista 2022)
  • That said, the Android OS accounts for more than 50% of all malicious infections of devices in the U.S. followed by Microsoft Windows at 23% and Apple iOS at less than 1%. (Nokia Threat Intelligence Report 2021)

So, if Apple leads in terms of market share for smartphones, why is Google Android so far ahead in terms of operating system malicious infections? There are several reasons. First, Google Android, as an operating system, runs on many different platforms beyond smartphones. The Android OS can be found on a variety of IoT devices including smart TV’s, tablets, home automation systems, appliances, and many other Internet-enabled platforms. As such, the attack surface for Android OS is simply larger than Apple iOS. Second, the Google Android OS is a much more open and customizable platform in terms of the sources and types of applications that can be loaded to an Android device. Application downloads for the Android OS are not necessarily restricted to the Google Play Store and, as such, cannot be as closely vetted and verified when compared to the relatively closed application ecosystem of Apple’s iOS. Third, Google does not own and control all of the hardware platforms on which Android OS is loaded. Dozens of smartphone manufacturers use Android OS for their devices, and, therefore, those manufacturers can to an extent control the applications that ship on those devices. Once again, this is very different for Apple iOS as Apple manufactures all smartphones and tablets and devices that run their operating systems. Apple has built a closed, proprietary ecosystem for its “iDevices” and controls all applications that can be listed and downloaded from its App Store. This approach has made it significantly more difficult, though not completely impossible, to load malicious software on an Apple device and facilitate remote control. Given all of this information and each manufacturer’s approach to application installation control, it is a fair statement to say that Apple’s smartphones are a safer platform in this specific situation.

Please do not take this specific conclusion and extrapolate that Android devices are less safe overall when compared to Apple devices. Both operating systems have their specific strengths and weaknesses. Google Android OS, for example, provides one of the most flexible and secure identity management platforms available, providing numerous secure ways to validate the identity of the device user and ensure physical compromise is extremely difficult for the bad guys. Android’s flexibility and portability has also created opportunities for lower cost smartphones and tablets that have brought internet access to people and places it otherwise may not have reached. That said, everyone needs to understand the potential security challenges with these devices in certain situations and take proper precautions.

Is the growth of malicious device infection and the prevalence of social engineering attacks age related?

I am sure many people will read the details of the incident at the start of this article and focus on the word “older” that was used to describe the victim and draw the conclusion that this type of scheme is designed to prey on novice internet users. Those people would be both right and wrong. This type of scam is often targeted at older Americans, but not because of a lack of internet experience. Consider these statistics:

  • 10 years ago, less than 46% of Americans over the age of 65 used the Internet. That number is now greater 75%. (Pew Research)
  • Over 61% of Americans over the age of 65 have a smartphone. (Pew Research)

Older Americans are quickly becoming savvy Internet consumers, but this same demographic has a specific set of fear triggers that make them particularly susceptible this is type of social engineering attack including a fear of lost income or the failure to meet a particular commitment. Younger Americans also fall prey to these types schemes on a regular basis. The cyber criminals simply make a few tweaks to the script based on clues gathered during the initial conversation. Younger people tend to fear a loss of services or damage to their reputation via social media or a threat to their children. At the end of the day, it is important to remember that the cyber bad guys have developed strategies to adapt their attacks based on the audience they reach and all of us are targets.

Tips and Tricks to Stay Safe

Here are a few tips that can help you avoid the pitfalls of this type of social engineering attack and keep you and your personal information safe:

  • Do your own research – When you receive a call from someone supposedly representing Microsoft or Amazon or another merchant claiming some type of issue (fraudulent transaction, late shipment, account compromise, etc.), pause, take a moment to think about the situation, and question what you are being told. DO NOT take any action based on the recommendations of the person on the other end of the phone call. Politely tell them you will research the issue and call them back on a publicly published phone number. Go to the merchant or organization’s website. Check your account. Call or chat with their publicly listed support team. At the end of the day, very few if any merchants will call you with these types of issues and they will always provide valid information via legitimate websites.

  • Think before you download – Never download applications for your smartphone or tablet via a link sent to you or from an unknown website. Use the Apple App Store or the Google Play Store for all application downloads. Read and verify the app reviews and the number of historical downloads.

  • Be willing to hang up – As mentioned earlier, do not allow yourself to feel pressured to do something that makes you uncomfortable. It is ok to hang up, look up a valid phone number for the organization in question, and call that number back once you have more information.

  • Multi-factor authentication is your friend – One of the most important things you can do to protect your identity and the applications and services you use on your smartphone and/or via the web is to set up multi-factor authentication (MFA) for all associated accounts. From Amazon to PayPal to your local Bank, nearly all major websites and services support multiple MFA options for authentication. Most can leverage a token or randomly generated code from your smartphone as the second factor of authentication. This will prevent access to your accounts by the cyber bad guys even if they get access to your username and password.

  • Use unique passwords for all websites and services – It is very important to NOT reuse the same password for multiple websites, services, and applications. Most usernames are tied to a person’s email address, so if a cybercriminal gets a password for one site or application, it is not hard to use that same email address and password to access that same user’s other services and websites. In order to make the use of unique passwords for all websites and applications easier to manage, I highly recommend pairing this strategy with a reliable, encrypted and secure password manager. This tool will allow you to store and easily recall all your unique accounts in a safe and secure manner. 1Password, LassPass, and KeePass are good options to consider.

  • Secure your mobile devices with passcodes / passwords – Modern smartphones and tablets have made local device authentication very easy, so there is no good reason not to protect your devices with a passcode or password. This level of protection better secures your device in the event it is lost or stolen or if it is accessed in some way remotely and the screen is locked. This can be as simple as a 6-digit code or as complicated as a long alphanumeric passphrase. Fortunately, most current smartphones and tablets can frontend this code with facial recognition authentication like FaceID or biometric authentication like a fingerprint reader.

In talking through all of the factors and mitigation strategies associated with this particular type of social engineering attack, the most important piece of advice I can share is this – “learn to control your fear”. Bad guys prey on fear. They manufacture fearful situations. If you can remain calm, take a deep breath, ask a few relevant questions, and do a little research, you should be able to safely navigate these types of threats without any harm.

Stay Safe!

Dark Web Monitoring Explained


The Dark Web is a scary place.  Even the name sounds very ominous.  Most people know that it is bad when business or personal information shows up on the Dark Web.  But at the end of the day, those same people do not really know what the Dark Web is and what is going on in the shadowy recesses of the anonymous Internet.  That is OK and to be expected.  The Dark Web is shady and cryptic and difficult to understand by design.

But Burk IT understands the threats associated with the Dark Web and the potential sale and distribution of valuable personal and business-related information.  Because the threat is real and awareness is key, Burk IT includes Dark Web monitoring in all of our core Managed Services agreements.  As part of that monitoring service, our customers will from time to time receive emails alerting them to compromises of content associated with their business user accounts.  This article will hopefully shed a little light on that process and how to react to and best leverage that information for the safety of the business and its individual computer users.

What is the Dark Web?

icebergBefore you can understand what is really taking place with Dark Web monitoring, you need first know what the Dark Web is and is not.  The best analogy I have seen to describe the Dark Web is to think about an iceberg*.  The top part of the iceberg, the part that you see bobbing up and down above the water, that is the public Internet or the World Wide Web.  This is the open part of the Internet where you can search for cat videos or find great lasagna recipes or read the box scores for your favorite baseball team.

Just beneath the surface of the water and expanding downward and outward is where the true mass and size of the iceberg lives.  This is the Deep Web.  These web servers are where the work of the Internet gets done.  This is where your online purchases get processed and your banking portal data gets generated.  This is where your social media history lives, and your private chats get hosted.  This is the home of the “cloud” and the backbone of e-commerce.

In an obscure, hard to find corner of the iceberg near the ocean floor lies the Dark Web.  This part of the Internet is not advertised, and it cannot be reached by traditional web browsers like Microsoft Edge or Google Chrome.  Access to the Dark Web requires the use of a Tor Browser which is designed to anonymize the PC and user exploring the far reaches of the Dark Web.  Dark Web websites end in the extension “.onion”, referring to the many layers of obfuscation in place to provide safely anonymous browsing.

Despite its ominous name, not every user on the Dark Web is a cybercriminal peddling his or her wares on the virtual black market.  Because of the anonymity it provides, the Dark Web is used by many legitimate groups including political dissidents, journalists, whistleblowers and even normal Internet consumers simply desiring to avoid the constant gathering of metadata traditional web browsing affords.  Yet, the Dark Web also brings together evil doers trading in child pornography, illegal drugs, violence and identity theft information.  Because of this illegal trafficking, Dark Web monitoring is an important component of any modern cybersecurity program.

What is Dark Web Monitoring?

Given the secretive and anonymous nature of the Dark Web, the logical question arises – what exactly is being monitored on the Dark Web?  This is a very important question to pose because many of the TV, web and print ads touting Dark Web monitoring would lead you to believe that these companies can definitively protect your identity and purge every bit and byte of your personal information from all these criminal forums.  That is not exactly the truth.

Dark Web monitoring was born from federal government contracts with private firms designed to understand what information was being posted and traded on the Dark Web for national security and law enforcement purposes.  These private firms quickly realized the commercial value of the tools and techniques they had developed, so business and personal Dark Web monitoring offerings were quickly designed and marketed to general public.

Dark Web monitoring services basically scour Dark Web news boards, commerce sites, and other forums looking for PII (personally identifiable information) that has been posted for sale or trade.  This research is performed using custom bots, software artificial intelligence and human assets to ensure the information is as timely and actionable as possible.  These services then correlate the PII detected with the corporate domains and user accounts being monitored and report on the findings that match.

The information reported by a Dark Web monitoring service varies from vendor to vendor but generally includes the following:

Username / Email address associated with the compromised account – This ID is typically associated with the domain name for the business or organization being monitored by the service.

Date the compromise was found – This is the date the service’s algorithms and human resources discovered the compromised information in the Dark Web.

Date reported / posted / added – This is the date the discovered information is validated and provided to the monitoring customer, usually via a traditional web portal or secure email.

Password / Password Hint / Password Hash – This is typically the entire cleartext password of the account in question, or a portion of that password as a verification tool for the end user.  A password hash is a masked version of a user password usually compromised from an online website or backend website resource.  These hashes are easily decrypted by cybercriminals and are, therefore, very damaging when discovered in the wild of the Dark Web.

PII information – Many monitoring services will also report whether additional personal information was present associated with the compromised credentials including full name, address, phone number, and social security number.

Source or origin of the compromise – This information is often speculative, but most Dark Web monitoring services will provide insight into the source or nature of the breach that led to the presence of these credentials and other PII on the Dark Web.

All of this information is value and warrants a response, but it is also very important to consider the information that the Dark Web monitoring service CANNOT provide and the actions the service CANNOT take on behalf of the compromised entity:

Date / Time of the original compromise – Monitoring services most often cannot pinpoint the exact date or time of a data compromise.  Even if the compromise is attributed to a known breach of a business, service, or website, specifics about the timing surrounding those breaches are not typically public knowledge.  If the compromise was the result of an attack against an end user such as phishing or a malware attack, knowledge of the timing of those types of attacks is nearly impossible.  It is also important to note that most of the information posted on the Dark Web was stolen weeks if not months earlier.

Date the compromised information was first posted to the Dark Web – Monitoring services have become extremely efficient at finding and correlating data from the Dark Web, but they are still far from the ability to monitor the whole of the Dark Web in real-time.  There can be a significant delay of days or weeks between the time information is posted to a site or forum on the Dark Web and its discovery by a monitoring service.

Removal of compromised information from the Dark Web – It is one thing to discover information associated with an individual on the Dark Web.  It is a wholly different problem to try to purge information from these forums and sites.  Generally speaking, once this proverbial genie is out of the bottle, there is no putting it back.  Remember, these are Dark Web MONITORING services.  They can let you know something bad has happened, but they cannot necessarily reverse the damage already done.

What should you do when you receive a Dark Web alert?

Many people will read the previous paragraph and decide that there is no real value in Dark Web monitoring if you cannot remove personal information once it is posted.  I would disagree on the following grounds – 1) It is better to know than to not know what personal information is in the wild, and 2) With knowledge comes power and the ability to better mitigate the situation quickly.  So, what should you do if you or your organization receives an alert that PII is on the Dark Web?

  • Rotate the passwords associated with the affected user account – The biggest fear for most business IT administrators is that when a website is compromised, the user’s password associated with that website may be the same password that person uses on the business network. Internet users have become creatures of habit when it comes to passwords and tend to reuse passwords across multiple sites and systems.  This behavior makes the job of the cybercriminal that much easier when he or she decides to see what all can be stolen using those compromised credentials.  Also, consider three other options when you are changing those passwords:
    • Switch from short, complex passwords to longer, easier to remember passphrases consisting of several words or a memorable sentence. Passphrases are significantly harder to crack for cybercriminals and require changing less often.
    • Consider using a good Password Manager (1Password / KeePass / LastPass). It is a good practice to use unique passwords or passphrases for every website and system you access.  A password manager is a safe way to keep up with all those different credentials.
    • Implement multi-factor authentication for websites and systems whenever possible. Multi-factor authentication in the form of authenticator apps or SMS texts adds a strong barrier to protect against identity compromise.  Even if a cybercriminal gets his or her hands on your username and password, that person still cannot authenticate as you without your phone or token.  Most major websites and services support multi-factor authentication now including Facebook, Twitter, Amazon and Google.
  • Request new credit cards and other account numbers when necessary – In some situations, Dark Web monitoring services can alert you to card or account fraud before the affected bank or store knows something has gone wrong. React quickly by alerting the bank or store and requesting new account info.
  • Consider freezing your credit – The best way to prevent identity theft and stop the bad guys from opening lines of credit in your name is to take away that option. Freezing your credit line by contacting each credit bureau (Equifax, Experian, and TransUnion) is an easy, low cost process that can provide peace of mind despite the scary nature of the Dark Web.
  • Educate! Educate!  Educate! – The best thing anyone can do to fight cybercrime is to learn about the enemies at the gate, learn how to keep out and fight back against those enemies, and then share that information with others.  Train yourself.  Get training for those around you.  Share what you have learned.

Hopefully this article has helped to demystify the Dark Web and add some clarity to the process surrounding Dark Web monitoring.  The tools that protect us from cybercrime keep getting stronger and more effective.  We too need to continue to get stronger in our knowledge of the threats we face and the actions we need to take to protect ourselves.  Keep fighting!


* Susan Grant of the Consumer Federation of America

Ransomware – Are We Asking the Right Questions?


Pete Linforth from Pixabay

A couple of weeks ago, a story broke on our local news outlets involving a ransomware attack against the Smyth County Virginia school system.  Smyth County is located in Southwest Virginia and is comprised of 3 towns (Marion, Chilhowie and Saltville) and approximately 32,000 residents.  The focus of the majority of the news coverage for this cybersecurity event surrounded the fact that the ransomware attack forced the school system to shut down significant portions of their network including student Internet access as a precaution against the spread of the ransomware infection.  Interviews with the school system’s Director of IT revealed that several Windows-based servers were encrypted and inaccessible.  Recovery from backups was underway for those resources as the school system had wisely chosen not to pay the ransom.

Subsequent follow-up coverage of this event has revealed the continued efforts by the school system to recover data and rebuild servers, and the steps the school system has taken to mitigate the impact of a future ransomware attack.  According to the system’s Director of IT, new anti-malware software is being deployed and a previously planned project to move additional systems to a cloud-hosted platform has been moved up on the calendar and expedited.  All of this information has added to the overall ransomware narrative and the difficulties that any organization would face if infected by a ransomware attack.  But as an IT security professional, I find myself incredibly frustrated by this event and the general emphasis of the news story that has been crafted and repeated.  My frustration lies in the simple fact that two very important questions have not been asked and answered – 1) How did the ransomware infiltrate the school system’s network? and 2) What controls were in place to prevent this attack in the first place?

These two questions are at the heart of the “how” and the “why” of this event, and it is from the answers to these two crucial questions that we actually learn something of value from this painful experience.  Everything discussed in the media to this point and everything shared by school system officials has been reactive in nature.  The network was shut down and Internet access was disabled to prevent the spread of the infection after it had taken hold in the Windows environment.  New anti-malware software is being deployed to prevent future attacks.  Data is being moved to the cloud to limit future exposure.  All of this work is important for Smyth County.  But for the rest of us, and more specifically, for other school systems in the region, the conversation needs to be centered on how the infection started, which controls worked, which controls failed, and which controls were simply missing that led to downtime, system failures and the potential loss of critical data.

Many of the reactionary controls mentioned to this point may not be affective against future ransomware attacks based on the changes in attack vectors used by cybercriminals today.  According to the 2019 CrowdStrike Global Threat Report, more than 70% of attacks against healthcare and education targets in past year were malware free.  This means that the initial tactic used by the cybercriminal did not result in a file or file fragment being written to disk on the target platform.  In other words, the bad guys used social engineering, stolen credentials or some other out of band mechanism to gain access to the information they were targeting.  Technical controls like signature-based anti-malware software cannot defend against these types of attacks.  Nor does moving data to a cloud-hosted platform fully mitigate the threat.

Some will ask why should we invest so much energy and money – and in the case of school systems we are talking about tax payer money – into combatting these types of threats.  The biggest publicly disclosed impact of the attack on the Smyth County school system was the loss of Internet access for students and staff over a two- or three-day period.  I have no doubt many parents in Smyth County were pleased to know their students had a break from the Internet for a few hours a day.  But Internet access was the biggest publicly disclosed impact, not the only impact of this type of attack.  Actual data exfiltration has not been confirmed, and data is often the biggest motivator for cybercriminals.

The 2019 Verizon Data Breach Investigations Report revealed that 80% of all breaches targeting the education sector were financially motivated, and of all reported breaches in the education sector, 26% resulted in some form of data disclosure.  Think for a moment about the type of data a school system has under its control.  For students, the school system maintains records including name, address, phone #, email address, social security #, and in many cases, medical records.  For parents, the system has similar information and, in many cases it often has some form of payment-related information.  For school system employees, the records are even more detailed.  All of these data types are incredibly valuable for cybercriminals wanting to forge identities or generate other more targeted attacks.  Consider too the fact that these students are typically under the age of 18 and do not have any form of identity protection in place or at their disposal.

I realize that the tone of this article can and may be seen as an indictment against the IT team in Smyth County, but that is far from the case.  From all accounts, that team of IT professionals identified the threat and responded quickly to limit its spread.  There were clearly requests and plans in place to strengthen the network that are now being green lit and expedited.  I believe they did everything in their power to defend their infrastructure as best they could.  Like many things in IT, success comes down to human resources and budget, neither of which tends to stretch very effectively.  My goal is not to shine a light on any failures in Smyth County, Virginia, but to instead shed some light on the larger problem all of us face in terms of a lack of understanding and preparedness when it comes to these types of cybersecurity threats.

So far in this post, I have provided a ton of critical feedback surrounding how this breach was covered in the news and how the school system did or did not respond, so allow me to stop and provide some applicable recommendations on how to help mitigate if not prevent these types of attacks moving forward:

  • Deploy an Advanced Malware Protection Platform to replace traditional signature-based anti-virus software – Gone are the days when we can wait for and trust a downloaded signature file from an anti-virus vendor to defend us against malicious activity on our PC’s and servers. Threats are evolving too quickly for signature files to keep up and many threats do not involve detectable code.  Organizations need a platform in place that can intelligently monitor, detect and remediate threats based on computer and application behavior, anomalous end user inputs, and unexpected or inappropriate network traffic.  Many sound platforms exist, and many include 3rd party monitoring components that can increase response times to threats and reduce the potential impact of false positive detections.
  • Implement modern UTM (unified threat management) controls and DNS-based content filtering on all ingress/egress points for the network – We can no longer rely on basic stateful packet inspection and port-based firewall rules to successfully filter our Internet traffic. Modern UTM can filter and inspect at the application level, and DNS-based content filtering can successfully identify and restrict access to those command and control servers so many ransomware platforms rely on for effectiveness.  Some statistics give DNS-based content filtering a success rate against ransomware infections as high as 93%.
  • Upgrade and patch your servers and PC’s – This sounds like an obvious statement, but far too many school systems still rely on donated hand-me-down hardware from businesses and higher education resources to survive. Those computers are often running outdated operating systems and have no mechanism in place for properly patching and security updates.  It only takes a small toe hold on the network for the bad guys to land and expand and wreak havoc.
  • Train your employees and students, all of them, frequently – Social engineering (phishing, vishing, in-person) is the biggest threat to most organizations. All the technical controls in the world cannot prevent an end user with authorized access from doing harm to a network.  We have to educate everyone to the threat landscape.  We have to teach individuals how to respond to social engineering and other observed unusual activity.  People need to know who to inform and to do so quickly.  And this education should span beyond the four walls of the organization to the home and personal IT security best practices.  The threats are real whether we are at work sitting at our desks or at home sitting on our couches.
  • Develop more than a backup solution. Build a disaster recovery plan and test it – During the initial interviews with school system officials in Smyth County, those officials indicated that server restoration processes were underway using backup data.  In one follow-up print article nearly two weeks later, those same officials indicated that those restoration processes were still ongoing.  Depending on the criticality of the system and data affected by an attack, most organizations cannot wait weeks for systems to come back online.  It is incredibly important to consider and define a valid Recovery Time Objective for the organization.  How long can you survive without access to your information and systems?  Based on the answer to that question, deploy redundant servers and backup solutions that can have you back online and functioning before it becomes too late for the effective survival of your organization.

Over the last couple of weeks, I have been reading The Only Plane in the Sky – An Oral History of 9/11 by Garrett M. Graff.  This book is a heart wrenching compilation of 1st person accounts from those people who lived through the hours and days surrounding that life altering day in our nation’s history.  Through these personal stories and quotes, I am reminded that we as a nation responded to those attacks using emergency procedures and protocols that were largely born from the Cold War.  Some of that training and some of those plans and procedures were effective and saved lives and restored some order to a chaotic situation.  Other components of those plans and procedures were completely inapplicable to the situation, leaving many government officials and first responders groping in the dark for answers and developing strategies on the fly to cope with the disaster at hand.  We need to learn from that horrific day.

I am wholly convinced that the next great threat to our country is not another series of plane hijackings or a terrorist with a bomb or even a nuclear weapon controlled by a hostile nation state.  The next great threat we face is a cyber-attack against our infrastructure.  It may come from a terrorist cell, a politically motivated activist group, a hostile nation or even a highly motivated disgruntled individual, but it will come, and it will wreak havoc on our way of life.  I am far from convinced that we are properly prepared.   Such an attack can be mitigated, but it will take each and every one of us.  It will take IT professionals willing to work hard, deploy the right controls, and avoid the short cuts that make our computer networks vulnerable.  It will take organizational leadership willing to invest the right amount of time and energy and funding to support those IT professionals.  And it will take the rest of us, willing to train, build good personal security habits, and learn the signs of a cyber-attack and how to respond appropriately.  The time for reactive responses is over.  We need to become proactive.  We need to prepare.  And we need to continue the conversation loudly and publicly.

WannaCrypt / WannaCry: What you need to know

By now, most of the world is aware of the major cyberattack in the form of ransomware that hit and rapidly spread Friday known as “WannaCrypt” or “WannaCry”.  Though initially concentrated in Russia and Eastern Europe, the ransomware infection quickly spread around the world, including significant infections in Great Britain’s medical and hospital communities.  This attack was and is particularly nasty and potent because it has incorporated a worm that lands on the initially infected host and then spreads to all other servers and PC’s on the network by leveraging a known Microsoft vulnerability.  The initial infection mechanism appears to be in the form of email phishing, but after that point, the spread of the worm is automated and ruthlessly effective.  Infected systems experience the encryption of critical data and receive a ransom notice demanding $300 in bitcoin for access to decryption keys.  Encrypted files on infected systems use the extension “.wncry”.

Microsoft addressed the exploit leveraged by the worm (EternalBlue) on all supported platforms in a patch released in March 2017 – – though unsupported legacy platforms (Windows XP, Windows Server 2003, Windows 8, etc.) remained susceptible to infection.  Due to the rapid spread of the WannaCrypt worm around the world on Friday, Microsoft developed and released a special legacy patch for unsupported platforms as well – .

Major security firms have worked diligently to develop and deploy signature updates to anti-malware and IPS solutions to limit the spread of this strain of ransomware.  The ransomware appears to attempt to communicate via an SMB flaw over specific UDP and TCP ports – UDP ports 137 / 138 and TCP ports 139 / 445.  Fortinet released an IPS signature in March to address these types of SMB vulnerabilities and has since updated the IPS signature to enhance detection.  Over the weekend, Fortinet also released a specific AV signature capable of detecting and stopping the attack.  See the following link for more details – .

What should you do to protect your organization from “WannaCrypt”?  Make sure you have done the following:

  • Verify that all Microsoft platforms have been patched with the March 2017 release –
  • Identify and manually patch any unsupported, legacy Microsoft systems (Windows Server 2003, Windows XP, etc.) with the Friday release –
  • Verify all IPS and Anti-Malware/Anti-Virus signatures are up to date on all systems including servers, desktops, firewalls and other security appliances.
  • Isolate any vulnerable systems and specifically isolate communication to UDP ports 137 / 138 and TCP ports 139 / 445.
  • Educate your end users. Explain the nature of the threat.  Make them aware that they should be cautious when dealing with unexpected or unknown email messages.

The following are additional links to good information and guidance concerning this ransomware outbreak:

The Shadow Brokers, Microsoft, and the NSA – What you need to know

Over the Easter Holiday weekend, the Shadow Brokers, a hacking group that came to light over the summer of 2016, released a list of exploits and zero-day attacks targeting Microsoft Windows operating systems and applications among other technologies.  These exploits and zero-day vulnerabilities are purported to be part of a leaked list of NSA tools used for covert surveillance.  This is the fifth release of information by the Shadow Brokers since August 2016.  Speculation as to the motives behind this group of hackers ranges from the possibility of an internal NSA whistle blower to potential Russian hacking and propaganda.  Regardless of the motivation, these exploits and vulnerabilities pose a significant threat to many organizations and should be addressed immediately.

On Friday, April 14, 2017, Microsoft’s Security Response Center (MSRC) published a response to the list of exploits detailed in the Shadow Brokers release (MSRC Response can be found here).  Fortunately, most of the exploits listed have been addressed and patched by Microsoft prior to April 2017.  Three remaining exploits are not actionable on currently supported Microsoft platforms (Windows 7 / Exchange 2010 and forward), but are threats to unsupported, legacy Microsoft operating systems and applications.  Microsoft is actively encouraging all users to upgrade to a supporting platform or offering as soon as possible.

As a Microsoft user or admin, what should you do to address these threats in your environment?  The following are several important steps to consider:

  • Make sure that all your systems are properly patched with the most current Microsoft critical and security related updates. Use Microsoft’s WSUS (Windows Server Update Services) or other third party tools in your patching process to ensure you have a reporting mechanism in place so that no systems are missed.
  • Have a process in place to monitor the existence of legacy, unsupported operating systems and applications and have a plan to upgrade these systems to supported platforms before they become a risk. If you have Windows XP, Windows Vista, Windows 2003 Server, or Exchange 2003 in your environment, you are at risk.
  • Strengthen your perimeter defenses by using mature firewalls and content filtering solutions to limit the amount of malicious traffic entering your network. Consider DNS-based content filtering and advanced malware protection as layers to protect against intrusions, viruses and malware that can leverage these released exploits and harm your network/computer environments.
  • Do not ignore third party applications in your patching process. Patching Windows updates alone is not enough.  There are many other exploits and zero-day vulnerabilities in the wild for third party applications that can threaten your network.  There are strong 3rd party tools that can address other applications like Adobe Flash, Adobe Acrobat Reader, Java and web browsers along with your Microsoft operating systems and applications to ensure all your systems are fully patched and monitored.
  • Train your users and share threat information as it becomes available. Do not shy away from making users aware of the threats they face.  Decent, focused training and timely awareness emails can make a difference.  An aware user will hesitate before clicking on a suspicious link or opening an email from an unknown source, and that hesitation can and will keep malicious content off your network.

MFA in the USA

defenseindepthCastleWhat prevents a democratic republic like the United States of America from devolving into a dictatorship?  What stops the President from seizing control of the country?  What limits the power of Congress and stems the possibility of corrupt and unjust laws?  The answer to these questions is a simple one and known by every child in every social studies class across America – a system of checks and balances.  All the power and all the responsibility is not invested in any single branch of government.  Responsibility is divided and power is shared.  This simple, yet ingenious approach to government has preserved the sanctity and security of our nation for more than 240 years.  This concept of checks and balances has also proven its value in other segments of life and business including the principles of IT security.

Checks and balances permeate almost every aspect of a sound IT security program.  The practice of this concept is known by many different names – separation of duties, layered perimeter defenses, 3rd part auditing, and most recently multi-factor authentication.  The latter (Multi-factor authentication or MFA) has become particularly relevant in the last several months and has spurred many debates over the how’s and why’s of identity and access management.  As such, there is tremendous value in exploring its significance as a check in the computer authentication process and understanding what it does and does not do to protect a user’s identity and system access.

At its core, MFA is built on the principle of “something you know” and “something you have”.  The “something you know” is fairly straight-forward.  You know your username and your password.  The “something you have” can be a little trickier.  Sometimes it is a physical token you use, such as a key card or a USB drive you insert into your computer.  Other times it is a piece of software generating a code on your smartphone or a text message you receive from an authenticating system.  The end goal of this authentication process is to separate the two items.  The “something you have” is separate from the “something you know”.  It is out-of-band and not easily intercepted by someone or something attempting to compromise the authentication process.  In a modern world filled with cyber criminals lurking around every corner armed with phishing attacks and social engineering tricks and treats, protecting user identities has become a full time job and the most trusted tool in the trade has become multi-factor authentication.

The title of “most trusted tool” for MFA is frankly quite accurate and far from a literary exaggeration.  What was once an optional security feature left to IT security aficionados and the truly paranoid, MFA has, over the last year, become a standard authentication mechanism for numerous businesses, online retailers and service providers.  This tremendous growth in use has been fueled by the fear of identity theft and financial loss associated with email phishing schemes and online hacking.  Multi-factor authentication has provided some much needed peace of mind as a second layer of protection for users fearing compromise because it prevents access to systems and websites even if a user’s password has been successfully stolen or intercepted by a cybercriminal.  Just because “something you know” has been stolen, the “something you have” still protects your account.

As users have become more comfortable with and accustomed to MFA, a new question has arisen that deserves our attention.  Users are now asking, “If my password is now protected by multi-factor authentication, then why do I need to worry about following all of these strong password requirements?”  Those requirements typically include longer, randomized passphrases comprised of case-sensitive letters, numbers and symbols.  The answer to this question is also quite simple.  Multi-factor authentication is not perfect.  As a process, it can be broken, sidestepped, or even experience outages.  In just the last week, PayPal announced that it had corrected a flaw in its two-factor authentication mechanism that allowed for the bypassing of the secondary security layer altogether.  Apple in the last 72 hours announced an emergency security update that addressed among other issues a flaw in its authentication process that would allow for remote access to and jailbreaking of iOS devices.  These are only 2 examples among many others because, at the end of the day, we are dealing with technology written and maintained by humans, and humans make mistakes.

Remember that at its core, MFA is an extra layer of protection for the authentication process.  It is not a replacement for strong passwords, but instead should be viewed as in addition to strong passwords.  It is part of a checks and balances system that has evolved in the world of strong authentication, and in this system, just as we discussed in the introduction of this article, power and responsibility is both divided and shared, but never exclusive.  IT security defenses, like the defenses used throughout the history of humanity, are most effective when they are layered.

This article began with the example of a historically validated and somewhat aloof core principle of democratic society.  Allow me to end it with some of the sage advice I received from my grandmother over and over throughout my formative years.  Don’t put all of your eggs in one basket.  Do not assume that just because one of your layers of defense is strong, the others are suddenly less important.   You need both checks and balances.  The responsibility for secure authentication is both divided among and shared by the multiple factors in use.  Every factor needs to be strong and reliable to ensure the safety of the user involved and the system being accessed.  Given the prolific growth of cybercrime in the world, now is not the time to cut corners and to sacrifice security for expediency.  Now is the time to strengthen your walls, to deepen your moats, and to raise your drawbridges.  The cyber criminals are coming, but you don’t have to let them in.

Lions and Tigers and Passwords and Hoaxes, oh my!

Many of you may have seen a great deal of bluster in the main stream media and general interest IT circles over the last few days concerning the possible breach and release of tens of millions of Google, Yahoo, and Microsoft credentials.  This breach was attributed to a Russian hacker after a huge, low cost dump of credentials flooded the black market.  I have personally seen multiple emails and alerts floating around the Internet from “experts” spreading large quantities of FUD (Fear, Uncertainty and Doubt), claiming that passwords should be rotated immediately, not only for Google, Yahoo, and Microsoft, but also any other systems that might have the same or similar credentials.  Fortunately, professionals in the IT Security community saw through this hoax fairly quickly and never raised the red flag.  The data dump in question proved quickly to be more than 98% dummy data.  Even on the black market, too good to be true usually means it is not what it appears to be.

So what should be the takeaways and lessons learned from this type of event?  We can certainly learn a great deal from these types of false alarms.  Here are a few of my thoughts and suggestions:

  • Don’t overreact – Wait for the IT Security professionals and the vendors in question to weigh in before assuming that all is lost. Google, Yahoo and Microsoft were quick to verify the data was false and confirm that a breach had not occurred.  Though I am never against periodically rotating passwords, sometimes these hoaxes are designed to fuel a mass password change panic which is then exploited by phishing attacks and other credential harvesting techniques by the bad guys.
  • Don’t focus only on passwords – Consider utilizing multi-factor authentication for web mail and social media accounts. Twitter, Linkedin, Google, Yahoo, Microsoft and others all support free, multi-factor authentication mechanisms as a protection against the theft of usernames and passwords.  Multi-factor authentication basically means that in order to sign into a service, either via your PC or your mobile device, you must have something you know (your username and password) and something you have (your smartphone text message or token).  This type of protection can buy you the time you need to investigate alerts while knowing your credentials are safe from misuse.
  • Lessen the impact of lost credentials – Always use separate passwords for different services and accounts. In the event a credential is lost or compromised, you are only exposed for that one service or resource.  I fully realize this strategy creates some overhead in managing lots of usernames and passwords, but fortunately there are many great password management tools on the market today to help remedy this problem.  I am personally a fan of tools like 1Password and LastPass.
  • Have good resources on stand-by to help – IT Security is an ever-evolving, specialized field. Make sure your IT services team has expertise on staff and is ready to help.  Consider finding trusted sources you can follow via an RSS feed or Twitter to know what is really going on in the world of IT security so that you can better differentiate between the hoaxes and the real threats.

SkyNet is born? – Microsoft Windows 10 and Data Privacy

Skynet_LogoThe time has come to have the Microsoft / Windows 10 discussion.  For those of you that follow one or several of the myriad of tech news sources available online, I don’t need to say anything else.  You know exactly where this article is going.  For anyone else who hasn’t stumbled across any of the headlines of the last several months, the discussion in question is about data collection, forced upgrades, and control.  Microsoft has chosen a path with their implementation of Windows 10 that crosses a line, or frankly several lines, in terms of user privacy and user choice, and I believe it is time for me to weigh in and help move this conversation forward.

I readily admit that nothing I am about to share or discuss is particularly new or innovative.  These Windows 10 concerns have existed since the beta releases and have been thoroughly covered in the tech and IT security media.  My motivation is simply the fact that I have finally reached my personal boiling point.  I was asked this week by colleagues in my office why I have not written about these issues or raised an electronic red flag.  Sadly, the most honest answer I could give then and share now is that I was avoiding the conversation because: A) it hasn’t really affected me personally as an OS X user, and B) I don’t honestly know what the solution would or could be to this problem.  That said, I do not think this conversation can be avoided any longer and it is time to speak up.

Before we get into examining why I felt the need to avoid this conversation, let’s take a moment to frame the issues with Microsoft and Windows 10, and the best starting point is Microsoft’s new approach to user data collection.  With the release of Windows 10, Microsoft has defined certain data collection points that they believe are important, if not necessary, to providing the best user experience possible.  In a blog post from September 2015, Terry Myerson, Microsoft’s Windows Chief, attempted to justify the data being collected by Microsoft by defining the 3 core areas where data collection was beneficial if not necessary: data used for safety and reliability, user personalization data, and advertising data.  According to Myerson, this data greatly enhances the user experience and is transmitted, collected and stored in a safe and responsible manner by the team at Microsoft.  Many in the world of tech and IT security are openly questioning these claims and are quick to point out the difficulties experienced when attempting to stop or block these data collection processes.

To provide a little perspective, a colleague of mine has the following statement taped to his office door:

Microsoft’s service agreement for Windows 10 is 12,000 words in length.  Here’s one excerpt from Microsoft’s Terms of Use that you may not have read:

“We will access, disclose and preserve personal data, including your content (such as the content of your emails, other private communications or files in private folders), when we have a good faith belief that doing so is necessary.”

To better understand the pervasiveness of Microsoft’s data collection strategy, you only need to look at the Windows 10 achievement milestones Microsoft is bragging about and sharing with the world.  The Hacker News, an IT security news and blogging site, deftly outlined the following stats shared by Microsoft to start the new year:

  • People spent over 11 Billion hours on Windows 10 in December 2015.
  • More than 44.5 Billion minutes were spent in Microsoft Edge across Windows 10 devices in December alone.
  • Windows 10 users asked Cortana over 2.5 Billion questions since launch.
  • About 30 percent more Bing search queries per Windows 10 device compared to prior versions of Windows.
  • Over 82 Billion photographs were viewed in the Windows 10 Photo application.
  • Gamers spent more than 4 Billion hours playing PC games on Windows 10 OS.
  • Gamers streamed more than 6.6 Million hours of Xbox One games to Windows 10 PCs.

Microsoft is clearly sharing these statistics to tout how successful the Windows 10 rollout has been and how well received the product is with end users, but these statistics are also a brazen admission of how deeply Microsoft is monitoring its user base and exactly how much data they are collecting about the Windows 10 population.  Just break these statistics down.  Microsoft is cataloging overall usage hours by end users, specific application usage hours, Cortana requests, Bing queries, photo and video content usage, and cross platform communications.  As a potential end user, you should be both afraid and appalled by these statistics.

Another frightening data collection area that should be considered is Microsoft’s new approach to whole disk or device encryption.  Device encryption is a new, free service available for all Microsoft devices with the necessary supporting chipsets and hardware.  For those of you in the corporate world familiar with Microsoft’s professional Bitlocker offering, the underlying technology is the same across all platforms.  However, unlike Pro and Enterprise users, the Home/free device encryption solution Microsoft is now providing across the board lacks the options available to Bitlocker deployments when it comes to how the encryption key is handled.  To make a long story short, if you are using the free or Home solution, Microsoft is collecting and storing your encryption key on their servers and associating it with your Microsoft account.  They did not ask.  They simply did this because they determined it was best for the end user and his/her overall experience.  If you have Bitlocker in an enterprise environment, you do have other options for storing and managing encryption keys, but even with that process, if the wrong boxes are checked, the result can be keys being submitted to a Microsoft repository.  Ponder that fact for just a moment.  If/when Microsoft’s server resources get compromised, then a huge portion of the world’s end users will have their private encryption keys published and available for public consumption.

So how did Microsoft, and as an extension, we as the end user public get to this point?  The answer is system updates.  Microsoft writes them.  End users need them to fix OS and application problems.  IT security professionals, myself included, harp that critical and security-related patching is vital to stay ahead of the cyber crime curve.  So Microsoft leveraged this delivery mechanism to start sending out “critical” updates to users to prompt, then highly encourage, then all but force an upgrade to Windows 10.  Microsoft used similar updates to open communications paths and allow for new data collection points.  Filtering these updates is very difficult for the average, non-technical Windows user, and the more technical user has started seeing features break and options unavailable if patches were not applied.  Microsoft basically took advantage of a captive audience and began to build their “OS utopia” one update at a time.

As we speak about a captive audience and the Microsoft update process, let’s take a moment to look at the announcement this week surrounding support for Internet Explorer.  Microsoft has announced that as of January 12, 2016, all versions of Internet Explorer prior to IE 11 or Microsoft Edge will cease to be supported and will no longer receive security updates.  Though there are some exceptions for embedded versions of Windows, this basically means that IE 7, 8, 9, and 10 will no longer be patched.  Along with these versions of IE, Microsoft also quietly indicated that Windows 8 as an operating system will also no longer be supported.  On its face, this announcement is not an evil act.  It is important for organizations and individuals to update and upgrade software to the latest version, especially an application as vulnerable to attack as a web browser.  But let us be clear.  This was not an altruistic act by Microsoft to move users to a safer and more secure platform.  It was a targeted act that moves users to the most current and most pervasively monitored version of an application, and it also encourages an upgrade path to Windows 10.  There are very practical implications to this move by Microsoft.  Many organizations and individuals rely upon legacy web applications that simply do not support new versions of IE.  Others simply do not have the time and resources to update and retrain.  There is the real potential for a security vacuum with the lack of patches for legacy versions of Internet Explorer.

I began this article with an admission that I have honestly been avoiding this conversation for a couple of reasons.  First of all, I am primarily an OS X user and these problems don’t directly affect me.  OK.  I admit that is a bit of a cop out.  I still own several Windows devices, as do my children, and of course, many of my customers.  But in truth, as I sit and type here on my Macbook Air, I do not personally fear many of the intrusions I have outlined to this point, and at some level, that fact kept my boiling point in check.  That said, I have experienced some of the pains I have detailed in this article, especially in the support and configuration of devices for my teenage boys.  These issues do exist in the real world and need to be addressed, but that fact also leads to the second reason why I have avoided this conversation.  How do we solve or begin to solve this problem?

At the heart of this problem is the most commonly used operating system on the planet – Windows.  Though far, far from perfect, Apple OS X and the many flavors of Linux available throughout the world do not generally have the same number of privacy concerns that Windows 10 enjoys.  In all honesty, there are many ways you can share your private information with the good people of Apple, but those options can be fairly easily controlled and disabled by the end user.  So, is the solution to press the world to go out and buy Macs?  I don’t think so.  For many, this is a cost prohibited scenario.  There is a sunk cost to hardware already purchased.  There is a learning curve.  So is the solution a custom distribution of Linux that can run on already purchased hardware?  Maybe, but even that option is difficult and unlikely to gain any traction.  Once again, there is a learning curve and a populous that simply lacks the skills and resources to transition away from Windows.  Sadly, at the end of the day, we are discussing a market that Microsoft has dominated for more than 20 years.  We are navigating on a boat that simply turns too slowly.

So what is the answer and is there a solution?  I freely admit that I do not know for sure.  But I do have hope.  I have hope for the simple reason that we still have a voice.  We can still complain about the level of intrusion Microsoft is making into the lives and actions of its end users.  We can share these concerns with the masses, with the press, and with the legislators that have such a keen desire to tout the need for both security and privacy.  We can choose to save our money and invest in better software and hardware whenever possible.  We can collaborate as a community on tweaks and fixes and filters for Windows 10 that can curb the loss of data.  Frankly, we can become the community of IT users and professionals that we have always pined for – a group of people concerned for the common good and willing to work together and share information to make the cyber ecosystem a safer and more reliable place to work and play.  It is not easy and it will not quick, but the effort is well worth it.