I must admit that this seems creepy at first, but honestly after pondering it for a little while, I find myself resigned to the thought that I should expect such things.  Our web sessions are becoming more and more fully interactive and many entities are striving to leverage any opportunity or advantage that presents itself.  Be aware of what may be happening as you seek guidance and support online.

https://gizmodo.com/be-warned-customer-service-agents-can-see-what-youre-t-1830688119